Company Profile

This large wholesale food distributor is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, this Business Software, Inc. (BSI) client now services customers of all sizes, supplying more than 7,500 independent supermarkets and chain stores, with over 100,000 different products. The company is based in New Hampshire, and has operations across the U.S.

Challenge

The client needed a way to automate their local payroll tax assignment process since moving to a new payroll system.

They were a former long-term BSI customer and recognized that as they moved to a new system, BSI would have the tax assignment solution that could meet their needs.

With many employees across the U.S., including Pennsylvania, New York, and Maryland – states with local payroll taxes – the client realized that assigning and managing local payroll taxes manually would be a time-consuming and error-prone process. The company was continuing to grow and expand its business, so it was very important that they have an automated solution for this complex area. Managing local payroll taxes and staying current with tax changes on their own would present a challenge, particularly because of the company’s fair amount of employee turnover.

Solution

Based on the client’s concerns, BSI demonstrated how the TaxProfileFactory™ solution would meet their requirements.

“We needed someone to do our local taxes,” said the Director of Payroll. “When we moved to our new payroll software, we realized the new system did not have an automated way to handle locals. As we continue to grow our business and hire more staff, a manual process would have created increased stress for our payroll team.”

TaxProfileFactory automatically determines and provides the required withholding forms for employees. As regulatory changes occur to the forms across the U.S. these are managed by BSI.