Documentation Specialist

BSI currently has an opening for a Documentation Specialist in our Technology Park, Peachtree Corners, GA headquarters.

BSI:  Where experience meets innovation in the payroll tax compliance industry. BSI is a privately held entity that has been in the tax compliance business since 1979.  Our payroll tax software pioneered the modern tax system and currently over 30 million employees are processed through our solutions. Our solid knowledgebase, utilization of the latest technology and strong dedication to service and support have allowed us to build our business, evolve our products and stay in the forefront of the industry.

BSI has excellent benefits and compensation.  Our comprehensive benefits package includes company-paid medical, dental, STD, LTD, Life Insurance and AD&D.  Generous PTO and company holidays, 401(k) and profit sharing are also available.  Flexible start and telecommute program available for many positions.

The Documentation Specialist is responsible for creating, developing and maintaining client-facing and internal documentation for all BSI products, staying abreast of the latest tools and techniques that are used in the technical writing industry, and managing multiple complex assignments simultaneously to achieve established deadlines.


  • Undergraduate degree (English, Journalism or Communications preferred) and/or an equivalent level of recent and relevant experience in the software and/or payroll industries performing communications and/or product documentation will also be considered.
  • A minimum of 8 years recent and relevant experience as a technical writer of which at least six are in the software industry
  • Experience developing and/or performing customer training is a plus.
  • Experience using Salesforce ticket and task management system a plus.
  • Efficient in RoboHelp 2017, Dreamweaver 2017, Adobe Acrobat X Pro and Reader, Microsoft Office Suite, or compatible products.
  • Expert level experience with HTML required
  • Strong organizational and time management skills
  • Highly organized and process-oriented with the ability to handle multiple requests in a timely manner.
  • Able to work independently, with direction, and in a fast-paced team environment.
  • Excellent written and oral communication skills
  • Have excellent reading, understanding, and writing abilities with excellent editing, proofreading and grammar skills.

To apply send a resume and cover letter to


BSI is an equal opportunity employer and participates in E-Verify

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