Testimonials
BSI Customer Testimonials
Meet some of the people just like you who have partnered with BSI to solve their payroll tax compliance challenges.
Read the testimonials below to see the experiences our customers have had working with BSI employees, using our products and resolving their challenges:
Baptist Memorial Health Care Corporation
“BSI ComplianceFactory™ has taken pressure off our payroll people. They say it helps them keep track of what to do when, with the calendar format helping them stay very organized. They’re delighted about how well it’s working and balancing back to payroll in the end.”
As an added benefit, it “opened our eyes to some things we weren’t doing efficiently concerning the payroll tax process. As a result, various reports and procedures became more efficient, and even more manual effort was eliminated.”
City of High Point, North Carolina
“BSI TaxFactory™ solved our challenges with staying abreast of payroll tax regulations. We didn’t have to understand and track new changes to the law. BSI did all the research for us and handled the calculations.”
“Compliance issues are obsolete. … It’s a simplified solution with great flexibility for the end user.”
International Mission Board
"Just wanted to say thank you for creating a good product. I am the system admin on many systems and updating the tax information for BSI TaxFactoryTM is by far the best I have ever seen. The last payroll system that I maintained I had to recompile the programs as a result of tax changes. It took a good two hours to do it and your system takes only a few minutes. You have created a process that works great for maintaining both versions at the same time. I am in no way worried about having two versions of BSI TaxFactory because of how easy BSI has made updating the taxes. Both regulatory data updates and application updates from BSI continue to be done easily and without affecting the end user or payroll. Thanks for the great support."
Computer Sciences Corporation
“I recently had a few issues while trying to upgrade our software and needed some assistance. The BSI Support team provided excellent knowledge and patience while assisting me with my problems. They came through with positive options that resulted in a timely install. I would like to personally thank them for their professionalism.”
TSG Resources
“Recently we had a serious issue that held up payroll processing for a day. BSI worked with us to troubleshoot the issue and engaged their representative later to develop a workaround solution. It was a lot of work and the call continued after 6 PM. The BSI representatives were extremely professional and had positive attitudes throughout the call. There is no doubt that their professionalism led to the most expeditious solution possible in the midst of an extremely difficult time for our company. I wanted to thank you directly for employing such excellent people. Problems will happen but it’s how you deal with them that defines a quality company. That day/evening your representatives helped define BSI as such a company.”
Publix Supermarkets
"I would like to recognize one of your associates for their excellent customer service. She has taken the time on numerous occasions to help us out with several payroll issues and demonstrated in-depth knowledge of BSI. She even took the time to walk us thru all of our questions. We have gained a wealth of knowledge about the BSI product and we wouldn’t have been able to fully understand our issues without her. She possesses great customer service and we enjoy working with her. We look forward to collaborating with her in the future. "
Fort Worth Transportation Authority
"We want to make you aware of our extreme satisfaction with the support we received today from your associate. We are in a crunch to get our first payroll of 2009 completed today and had some tax issues. She called us back quickly, once we had left a message, and walked through our system to identify the problem, giving us the solution with documentation. We are in a business where customer service is important. Therefore when we receive excellent service, we like to acknowledge it as well as extend our appreciation to the people that have good people working for them. She helped us last year and we were very happy then also, but two years in a row is fantastic. Please feel free to share our thanks with her for all her help and support. "
Riverside Healthcare
"I have to say that every time I deal with a person at BSI they are professional, intelligent, well versed in the product, and extremely helpful. Recently I worked with your representative, and we worked through an issue with the system very quickly. This is very typical of the interaction with your people. I feel they do an outstanding job. Thank you for providing such excellent people for us to work with when we need help!”
Maricopa
"Hey, all of you people there are just AWESOME….thought you would like to know and pass it along to the Support Dept."
Global Industries
"Your representative was very patient with our IT department and walked us through the steps we needed to take. She didn’t stop until we were able to successfully download the file. She showed patience, control and poise through our whole conversation. She even had a great sense of humor that kept the mood light when tensions were high. Please extend our thanks and greatest appreciation to her and other staff members that helped her. Its employees like her that make doing business with BSI great!!!"
University of Florida Jacksonville Healthcare
"I just wanted to drop you a note to let you know how pleased we were with the service we received from your Customer Support Representative. She was very friendly and helpful. She was extremely prompt in responding, and she identified our problem quickly. Each time she sent instructions, they were very clear and easy to follow. This was really important to a non-technical person like myself! Over the course of resolving our problem, she dealt with our Application Support Specialist and our System Manager in addition to myself. They were equally pleased with her service! I told her it was the best customer support I had received from any organization, and I truly mean that! Thank you for the excellent service your organization is providing."
Harris Data
"I tried Customer Support right at 8am (CST) and got through! And I talked to my favorite Customer Support person. I hadn't talked to her in ages and we got all caught up and she was able to answer my questions."