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TSG Resources
“Recently we had a serious issue that held up payroll processing for a day. The source of the problem ended up being with one of the recent BSI updates. BSI worked with us to troubleshoot the issue and engaged their representative later to develop a workaround solution. It was a lot of work and the call continued after 6 PM. The BSI representatives were extremely professional and had positive attitudes throughout the call. There is no doubt that their professionalism lead to the most expeditious solution possible in the midst of an extremely difficult time for our company. I wanted to thank you directly for employing such excellent people. Problems will happen but it’s how you deal with them that defines a quality company. That day/evening Lillian and Cyndi helped define BSI as such a company.”
Publix Supermarkets
"I would like to recognize one of your associates for their excellent customer service. Tasha has taken the time on numerous occasions to help us out with several payroll issues. She has demonstrated in-depth knowledge of BSI and she took the time to walk us thru all of our questions. We have gained a wealth of knowledge about the BSI product and we wouldn’t have been able to fully understand our issues without her. Tasha possesses great customer service and we enjoy working with her. We look forward to collaborating with her in the future. "
Fort Worth Transportation Authority
"We want to make you aware of our extreme satisfaction with the support we received today from Tasha. We are in a crunch to get our first payroll of 2009 completed today and had some tax issues. She called us back quickly, once we had left a message, and walked through our system to identify the problem, giving us the solution with documentation. We are in a business where customer service is important. Therefore when we receive excellent service, we like to acknowledge it as well as extend our appreciation to the people that have good people working for them. Tasha helped us last year and we were very happy then also, but two years in a row is fantastic. Please feel free to share our thanks with her for all her help and support. "
Riverside Healthcare
"I have to say that every time I deal with a person at BSI they are professional, intelligent, well versed in the product, and extremely helpful. Recently I worked with your representative, and we worked through an issue with the system very quickly. This is very typical of the interaction with your people. I feel they do an outstanding job. Thank you for providing such excellent people for us to work with when we need help! "
Whidbey General Hospital
"Whidbey General Hospital MIS Department and Staff would like to Thank your support Team especially Lillian who walked us through a difficult and critical time yesterday. We had to upgrade to Tax Factory 8.0 in a few hours due to payroll process being on hold and Lillian stayed with us until we completed the upgrade processed for BSI. We were able to meet our deadline for payroll transmission and the Whidbey General Hospital staff will be paid on time. Thank you all for a great Support Team."
Maricopa
"Hey, all of you people there are just AWESOME….thought you would like to know and pass it along to the Support Dept"
Global Industries
"Veronica was very patient with our IT department and walked us through the steps we needed to take. She didn’t stop until we were able to successfully download the file. She showed patience, control and poise through our whole conversation. She even had a great sense of humor that kept the mood light when tensions were high. Please extend our thanks and greatest appreciation to her and other staff members that helped her. Its employees like her that make doing business with BSI great!!!"
University of Florida Jacksonville Healthcare
"I just wanted to drop you a note to let you know how pleased we were with the service we received from your Customer Support Representative, Ms. Tasha. She was very friendly and helpful. She was extremely prompt in responding, and she identified our problem quickly. Each time she sent instructions, they were very clear and easy to follow. This was really important to a non-technical person like myself! Over the course of resolving our problem, she dealt with our Application Support Specialist and our System Manager in addition to myself. They were equally pleased with Ms. Tasha's service! I told her it was the best customer support I had received from any organization, and I truly mean that! Thank you for the excellent service your organization is providing"
Harris Data
I tried Customer Support right at 8am (CST) and got through! And I talked to Lillian, my favorite Customer Support person. I hadn't talked to her in ages and we got all caught up and she was able to answer my questions. |
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